Bird and Beast | Terms & Conditions
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Terms & Conditions

Terms: These terms and conditions apply only to items purchased from the online shop Bird & Beast. They do not apply to personalised commissions. Personal commissions operate under their own terms and conditions which are provided to a customer during the commissioning process.

Copyright: Laura McKendry retains the copyright of all electronic and printed artwork, logos and graphics. It must not be re-created in any form without written permission. This copyright shall be strictly enforced and protected by English and international copyright laws.

Placing an order: When a you place an order it constitutes an offer to purchase goods from Bird & Beast at the currently advertised price.

Acceptance of an order: If Bird & Beast is unable to complete an order, payment will be refunded to you in full.

Availability of stock: Where items are unavailable, you will be given the choice of a full or partial refund on your order.

Variation in products: Colours may vary from those shown on the website or in printed samples.

Delivery: We aim to ship items within 2 working days of an order being received. All items are shipped by Royal Mail Second Class post (2-3 days) unless otherwise agreed. Bird & Beast accepts no liability for items delayed. If you require an item by a specified date, please email us and we will do what we can.

Returns: If you are not satisfied with any product please contact Bird & Beast by email (laura@birdandbeast.co.uk). You may return unwanted items in their original and un-used condition within 10 days of receipt for a replacement or refund. No replacement or refund will be given until Bird & Beast has received the items returned and is happy that the product is in its original and unused condition. You are liable for the cost of returning an unwanted item. When refunds are due they will be made by cheque or the same payment method used when the order was placed. The original delivery cost of an item will not be refunded.

Cancellations: To cancel an order please email us (laura@birdandbeast.co.uk) as soon as possible. Orders that have already been despatched will need to be returned as a Refund. An administration fee may be deducted for cancellations made after items have been packaged.

Mistakes: Every effort is made to ensure that all information about products, breeds, species and materials is as accurate as possible but Bird & Beast accepts no liability for any errors or inaccuracies in correspondence or on the website.

Bird & Beast reserves the right to amend or replace these Terms and Conditions at their discretion. Amended Terms and Conditions will be added to birdandbeast.co.uk website.

Returns address: 7 Windsor Road, London N13 5PP, United Kingdom.